Engaged, inquisitive and enterprising student enrolled in University of Pittsburgh’s Bachelor of Science program.
Hands-on experience gained through corporate, entrepreneurial, and freelance technology work and projects.
A technically savvy information science major, recognized for being dependable, having effective communication and problem-solving skills, looking to learn, innovate and influence.
01. KINGS FOOD MARKETS
● Delivered help desk IT phone and support services to end-users at 35+ locations
● Successfully closed network and device trouble tickets 25% faster than other support team members.
● Supplied remote and on-site technical support, hardware performance, network connectivity and software update for total fleet.
● Improved network capabilities by 12% after installing upgraded POS stations, backroom networking systems
and enhanced connectivity network configurations
02. HOSTBELLY
● Provide and upgrade self-maintained web and mail server for private client use.
● Launched freelance service to fulfill web development and maintenance work for clients.
● Optimize website operations, technical changes and functional enhancements for end-users.
● Organize introductory and ongoing meetings via online, phone and in-person. Acknowledged for response time, effective solutions, productivity and client satisfaction.
03. SOUTH AVE ENTERPRISES
● Developed, designed and managed company website and network infrastructure for paper company.
● Maintained enterprise systems, replaced broken hardware, updated software and installed security patches.
● Generated inventory tracking system, workload calendar and customer call log.
● Effectively communicated with customers through email, telephone and face-to-face.
